Welcome to Brompton Florist. These Terms & Conditions (“Terms”) govern your use of our online store and the purchase of our flower delivery services in Brompton and the surrounding areas. Please read these Terms carefully before placing any orders. Your use of our website and services indicates your acceptance of these Terms.
These Terms apply to all customers purchasing flowers and related products through our website for delivery in Brompton and neighbouring areas. By placing an order, you agree to be bound by these Terms and our Privacy Policy. If you do not accept these Terms, you should not use our website or place any orders.
To place an order with Brompton Florist for flower delivery in Brompton or the surrounding areas, you must follow these steps:
All orders are subject to acceptance by Brompton Florist. We reserve the right to refuse any order prior to dispatch without explanation, although we will provide appropriate reasons should this occur. Confirmation of your order’s acceptance and the commencement of the contract occurs when you receive confirmation from us that your order is being prepared for dispatch.
All products are subject to availability and seasonal variation. While we make every effort to supply flowers as displayed on our website, it is possible that specific blooms or containers may be unavailable on the delivery date. In such instances, Brompton Florist reserves the right to substitute similar items of equal or greater value and quality, maintaining the overall aesthetic and colour palette of your order.
Any substitution will be carried out with care to ensure your satisfaction, and we will notify you of significant changes where possible. You expressly agree to substitutions due to floral availability unless you specify otherwise in your order notes, in which case delivery times may be impacted.
We accept major credit and debit cards and other payment methods as detailed at checkout. You must provide accurate and authorised payment information to process your order. Payment is debited from your chosen payment method at the point of order placement.
All prices are displayed in Pounds Sterling (£) and include applicable VAT unless stated otherwise. Delivery charges, where applicable, are clearly specified before you confirm your purchase. Brompton Florist reserves the right to amend prices at any time, but changes will not affect orders already confirmed.
If we cannot process your payment, your order will not be accepted, and we will inform you accordingly. You confirm that the payment method you use is yours or that you have authorisation to use it.
Brompton Florist offers flower delivery services throughout Brompton and the surrounding areas as detailed at checkout. We will make every endeavour to deliver your order on the requested date; however, deliveries may occur between standard business hours.
It is your responsibility to ensure the delivery address and recipient details provided are accurate and complete. If the recipient is unavailable at the time of delivery, we will follow the instructions provided by you or, if none are specified, leave the flowers with a neighbour or in a safe place, where possible. We will notify you if delivery is unsuccessful due to incorrect details or refusal of the recipient, but cannot accept responsibility for any resulting issues or losses.
While most of our flower deliveries are completed as scheduled, events beyond our control (such as severe weather, traffic disruption, or supply issues) may occasionally result in delays. We will inform you of any such delays as soon as possible. Brompton Florist is not liable for delivery delays outside our reasonable control.
If you need to change or cancel your order, please contact us as soon as possible, quoting your order reference. We accept order cancellations or amendments up to 24 hours before the scheduled delivery. This timeframe allows us to process your request before the order is prepared and dispatched.
For cancellations received within this time, we will issue a full refund through your original payment method, usually within five working days. Orders cancelled less than 24 hours before dispatch may incur charges if perishable items have already been processed or arranged.
Due to the perishable nature of flowers, we are unable to cancel or refund orders that have already been made up or are out for delivery. Please ensure you communicate requests promptly to allow us to assist you effectively.
We take great pride in the quality and freshness of our flowers. If you are dissatisfied with your order for any reason, please notify us within 24 hours of delivery. We may request photographic evidence of the product in question in order to process a replacement or refund where appropriate.
Refunds and replacements are at the discretion of Brompton Florist and assessed on a case-by-case basis. Minor substitutions or variations due to availability may not be eligible for refunds. Refunds will be processed to your original payment method within 7 working days of approval.
Brompton Florist strives to fulfil all orders with professionalism and care. Our liability for any claim, loss, or damage (whether direct or indirect) arising out of the online flower delivery service shall be limited to the purchase price paid for the relevant product, except where explicitly stated by law.
We do not exclude or limit our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or for breach of your statutory rights as a consumer under the Consumer Rights Act 2015 and related UK legislation.
We accept no liability for indirect or consequential losses, lost profits, or business interruption, or for events outside our reasonable control. In addition, Brompton Florist is not responsible for non-delivery or delays resulting from incomplete or incorrect address information or circumstances beyond our control.
By submitting an order for online flower delivery to Brompton or the surrounding areas, you confirm that you are at least 18 years old, or have the consent of a parent or guardian to place an order. It is your responsibility to provide accurate order and delivery information, and to ensure that the intended recipient can accept their delivery on the date specified.
You are also responsible for retaining a copy of your order confirmation, and for promptly inspecting the goods upon arrival. Any issues or concerns should be reported within the timeframes set out in these Terms.
We take the privacy and security of your personal data seriously. Please refer to our Privacy Policy for information on how we collect, use, and protect your data in connection with your order and our flower delivery services. We process all data in accordance with UK data protection laws.
All website content, including images, descriptions, and designs, are owned by or licensed to Brompton Florist and are protected by intellectual property laws. You may view and use this content solely for your personal, non-commercial reference. Any reproduction, distribution, or commercial use without our express written consent is strictly prohibited.
Brompton Florist is not liable for any failure or delay in performance of our services due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, acts or regulations of governmental authorities, fire, pandemic or epidemic events, supply shortages, or delivery disruptions.
These Terms & Conditions are governed by, and construed in accordance with, the laws of England and Wales. Any disputes or claims arising in connection with these Terms, the website, or our flower delivery services shall be subject to the exclusive jurisdiction of the English courts.
Nothing in these Terms affects your statutory rights as a consumer.
Brompton Florist reserves the right to update or modify these Terms at any time to reflect changes in our practices or legal requirements. The most current version will be posted on our website, and your continued use of our services constitutes acceptance of those changes.
If any provision of these Terms is found to be invalid or unenforceable, such provision shall be deemed deleted, and the validity and enforceability of the remaining provisions shall not be affected. No waiver of any term or condition shall be deemed a further waiver of the same or other terms.
Should you have any questions regarding these Terms & Conditions or your flower delivery order, please contact us using the details provided on our Contact page. Please note that these Terms apply to all online flower delivery customers located in Brompton and the neighbouring areas we service. Thank you for choosing Brompton Florist for your online flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Brompton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Brompton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
