Our Flower Returns & Complaints Process

Fresh Flowers Guarantee in Brompton

At Brompton Florist, we are proud to serve our local community with the very best in fresh flowers, arranging and delivering beautiful bouquets to households and businesses nearby. As a trusted local Brompton florist, we are committed to ensuring every order meets our rigorous freshness standards. Your satisfaction matters to us, and we stand behind every petal we deliver.

Damaged or Faulty Flowers on Arrival

If your flowers arrive damaged, not as described, or you have any concerns regarding your Brompton Florist delivery, please notify us on the day of arrival or as soon as possible thereafter. To help us resolve the issue efficiently, we kindly request you provide a description and, if possible, a photograph of the damaged flowers and packaging. Our team treats these matters with urgency and compassion, ensuring your issue is addressed without delay.

Freshness Window

We guarantee that all flower orders delivered in Brompton will remain fresh for a minimum of five days from the date of delivery, provided they are cared for in accordance with the guidelines we provide. Should your flowers wilt or deteriorate within this five-day freshness window (excluding certain delicate or seasonal blooms, as noted during purchase), please contact us. We are dedicated to providing vibrant, long-lasting arrangements, and will work swiftly to resolve the situation to your satisfaction.

Refund and Replacement Options

Brompton Florist offers flexible solutions when you experience an issue with the quality or condition of your flowers. If your bouquet is damaged, unsatisfactory, or lacks the expected freshness within our guarantee period, you will be eligible for either a replacement bouquet free of charge or a full refund. Your preference will always guide our response. For refunds, payments will be returned using the original method of purchase. Possible restorations must be requested within seven days from delivery to be eligible for a refund or replacement under our policy.

How to Make a Complaint

Your feedback is invaluable in helping us maintain the high standards expected from a trusted Brompton florist. Should you wish to make a complaint about any aspect of our service, simply contact us with your order details and a description of your concern. All complaints are handled promptly and with empathy by our customer care team, who will keep you informed every step of the way. Our aim is to resolve complaints in a fair and timely manner, giving you peace of mind and restoring your trust in our services.

Trusted Brompton Florist Promise

Brompton Florist remains dedicated to the happiness of our customers across Brompton and the surrounding areas. Our reputation as a reliable local florist is built on exceptional service, premium freshness, and complete customer satisfaction. If you ever have an issue with our flowers or your experience, rest assured that our team will go above and beyond to resolve it swiftly, keeping your best interest at heart every time you choose us.